REMI displays a code between 282 and 299

When REMI starts up, it usually displays a code between 283 and 299. This code corresponds to REMI’s current version. We regularly update REMI to improve its performance, and each version is assigned a unique number.

Yes, REMI updates automatically when connected to WiFi. No action is required on your part!

If REMI stays stuck showing a code between 283 and 299, it means it is waiting for a new pairing with the app. Here’s what to do:

1. Unplug and plug REMI back in.
2. In the REMI app, tap the + button or “Start pairing”.
3. If the app asks you to choose your WiFi network: continue the setup — everything is working fine.
4. If the app loops and REMI stays stuck on its version: there is probably a Bluetooth issue.

In this case:

• Check that REMI is not already connected to your smartphone’s Bluetooth. If it is, remove/forget this connection in your phone’s Bluetooth settings.
• Unplug and plug REMI back in. Try pairing again through the app.
• If the issue persists, check if REMI is correctly broadcasting over Bluetooth (BLE).

What is LightBlue?

LightBlue is a free app that lets you see nearby Bluetooth Low Energy (BLE) devices. It is only used to check if REMI is broadcasting its Bluetooth signal.

Download LightBlue here:

1. Open the LightBlue app on your smartphone.
2. Unplug and plug REMI back in.
3. Check if REMI appears in the list of detected devices.
4. If REMI appears: try pairing one last time by tapping + in the REMI app.
5. If REMI does not appear: Bluetooth is no longer working properly. Please contact customer support.

If REMI shows a version lower than 283, it means it has not connected to WiFi recently. In this case, we recommend re-associating it so that it can update.

If REMI displays a code between 2283 and 2299, it means the customer support team is running tests on your device. This only happens if you have recently contacted customer service for an issue.