Support & Customer Service

Contact UrbanHello’s

Have a question about REMI? Need help setting it up? We’re here for you—every message gets a response within 48 hours!

Don’t forget: You’ll find all the key info about REMI in our FAQ and First-Time Setup guides.

Help & Support

Get Started with REMI

Follow our simple step-by-step guides to install REMI and customize it to your family’s needs from day one.

REMI en famille

First-Time Setup !

This section walks you through connecting REMI to your home WiFi and configuring it with ease. Everything’s ready for a smooth start!
REMI dans sa boîte

User Manual & FAQ

Find quick answers to your questions and explore all of REMI’s daily features with our easy-to-follow user guide.
REMI au CES 2017

Track Your Order

Stay updated in real time through your customer account—see shipping progress, delivery steps, and all the details you need.
Good to Know Before You Buy

Questions About REMI?
We’ve Got

Yes—REMI requires a WiFi connection for setup and to be managed via the app. You can also program it to turn off WiFi at night to reduce exposure to signals.

Absolutely! Brightness levels are fully customizable through the app—perfect for adapting the nightlight to your child’s comfort, from bright to a soft glow.

REMI must be plugged into a power outlet to operate.

Yes! You can add audio files via USB. Plus, check out the REMI Store for exclusive stories.

Very easy. The intuitive iOS/Android app lets you manage everything—alarm, nightlight, music, and routines—in just a few taps.

Yes! The app supports up to 24 REMIs—plenty of room for growing families. Each REMI can be configured independently to suit individual needs.

You can also manage a single REMI from multiple smartphones—perfect for both Mom and Dad to stay connected.

REMI - Réveil éducatif rose
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