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FAQ

Do you need help? Go to see our FAQ section.

 

REMI is at home


Updates are available for REMI and its application.
REMI updates itself. Please update your application:
Get your iOS application on the Appstore
Get your Android application on Google Play


REMI service status:
- Service problems observed on the Baby Monitor. We are working on this issue to fix is as soon as possible.
- If your REMI is blocked and displays "UPdt", please follow the instructions on this page to update it and solve this issue.
- REMI Nightlight - good to know: REMI's nightlight is bright only at night. It is automatically switched off when it is not dark in the room.
- The Timer button on REMIs keypad is not working yet. Its function will be updated and working in the coming weeks.
- The temperature sensor needs to be finetuned to indicate a more accurate value. This will be updated in the coming weeks.

Thank you for choosing REMI!

WARNING- Please make sure you don't leave your REMI powered on with its fixed display (0066, 0067, 0069, UPdt or anything else). This could damage its display

 

 

For those who use a Freebox at home

IMPORTANT : For those who have a Freebox at home, we have noted for some of you, difficulties in installing REMI on their Freebox. Please follow these install steps to install your REMI if you have experienced these difficulties.

 

Videos tutorials

In order to help you discover REMI’s features, you can refer to our videos.

After-sales Service

If you have a recurrent problem with your REMI's installation do not hesitate to contact our After-sales service

Frequently Asked Questions

REMI's night light doesn't switch ON when I adjust it on the application
- This is the normal behaviour if it is not dark in the room. REMI's nightlight automatically switches off when the light is ON in the room.

The display of the front panel disapears sometimes
- The display brightness of the front panel (face and time) is linked with the ambiant light brightness in the room. For the comfort of your children, the display is bright to be visible when there is light in the room, and the display is very low when it is dark in the room. However, you can tune between 1 and 10 your perfect night brightness in REMI settings with the "Night display brightness" parameter.

How to stop the music on REMI ?
- By pressing on its head :-)

The Timer button of my REMI is not working
- This is normal. This function is not yet available and will be updated in the coming weeks. Your REMI will get it by itself and we will send you a message when it will be released.

How to connect REMI in Bluetooth to my smartphone ?
- Press on the bluetooth button on REMI's keypad. You should hear a "Beep-beep". Then, go to the Bluetooth settings of your smartphone. REMI should appear in the detected devices. Click on this device to pair it in Bluetooth to your smartphone. From this point, REMI is paired to your smartphone and you can stream any audio music from your smartphone to REMI : Your smartphone music, Youtube, Deezer, Spotify, etc...

I can't control REMI using Bluetooth
- Bluetooth connectivity is not used to control REMI. Bluetooth is only used to stream music on REMI, as on any Bluetooth speaker. REMI is only controled through the Wifi network on which you have connected it.

I have problems pairing my REMI to my iOS device (iPhone, iPad, etc...)
- We noticed on iOS difficulties to re-connect the iPhone to a REMI already paired. We have noticed this issue, and will fix this problem as soon as possible. In the meantime, you will have to forget the device REMI from your connected bluetooth devices in the bluetooth settings, and re-connect your REMI to your smartphone from the beginning.

The measured temperature is not accurate
- The temperature sensor needs to be finetuned to indicate a more accurate value. This will be updated in the coming weeks.

Is REMI easy to install?
- Yes, you just have to download the application on your smartphone and to follow the instructions. If you want more details, you can watch our tutorial video.

Can I shut down the WIFI on my REMI?
- Yes, you can shut down the WIFI during the night using the bedtime schedule. REMI will still record the information about the bedroom environment and will synchronize the records in the morning.

Can I pair several devices to the same REMI?
- Yes, that’s possible. If you want more details, you can watch our tutorial video.

How can I transfer Music on REMI?
- Just plug REMI to your computer and use it as a USB key. You can transfer your mp3 audio files in the “My MP3 Music” file you will find in REMI. If you want more details, you can watch our tutorial video.

Where is my data stored? Who can access it?
- Your short term data is stored in within REMI and in the mobile app. Your data history is stored in a secured cloud and only you can access it through your user account.

Can I adjust REMI’s display remotely?
- Yes, you can adjust the display remotely using the app on your smartphone (in the settings). If you want more details, you can watch our tutorial video.

How can I add a music to an event?
- Click on the Bedtime icon in the app, and after clicking on + to create an event, you just have to click on music and choose the song you want. You can refer to our tutorial video about the Bedtime if you want more details.

Can I choose the App language?
- The language is automatically set with the settings of your device.

How is sleep recorded during the night?
- REMI monitors sound and temperature in the room all night long. Indeed when a baby wakes up during the night, he/she makes noise. REMI allows to assess the sleep progress of the child or to observe any recurring problem.

How can I use the records?
- The records are stored in REMI and you can see it with graphs by clicking on the sleep tracker icon in the app. You can also compare the different graphs thanks to the history in the application.

Is it possible to have the same REMI for two children?
- Yes, you can; nonetheless, there will be just one graph for the two children. Otherwise, you can create different events for the two children if you want.

Can I control REMI and listen to my child from anywhere thanks to the application?
- Yes, that’s possible as long as you have an Internet connection.

What is the communication range of REMI?
- You can listen to your child from anywhere in the world thanks to the application.

Does REMI ever get hot or heat up?
- No, REMI is quite large for a Bluetooth device and stays cool.

Can I adjust the expression of REMI’s face?
- Yes, these expressions can be adjusted real time through the app or scheduled through the app with the events creation. When you create a new event, you can click on Face and select the expression. You can also modify manually the expression with the app. You can refer to our tutorial video if you want more details.

What is the memory storage of REMI?
- REMI’s memory is 1 GB.

Is REMI battery-operated ?
- No, you have to plug REMI to the power supply.


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